Terms & Conditions

Legal Statement for Company Sprout, LLC

This Site is owned and operated by Company Sprout, LLC (“Company Sprout”) and is made available to users subject to the user’s compliance with these Terms of Use.

These Terms of Use (“Terms of Use”) are a legal agreement between you (either as an individual or any other legal entity, referred to as “You” or “Your”) and Company Sprout. Access to and use of any Company Sprout web site (“Site” or “Sites”), whether public or password protected, and all information contained therein are subject to, and governed by, these Terms of Use. These Terms of Use are incorporated into Company Sprout’s Products End User License Agreement and is inclusive of Company Sprout’s Privacy Policy and Anti-Spam Policy. By accessing or using these Site or Sites, you confirm your agreement to and acceptance of these terms. Company Sprout reserves the right to update these Terms of Use at any time without notice.

Access and Limited Rights

Notwithstanding anything to the contrary contained herein, other Company Sprout Sites including, but not limited to password protected sites, may contain additional licensing terms in addition to or different from these Terms of Use whereby any licensing terms posted on such Sites shall apply in case of conflict with these Terms of Use.

Company Sprout, LLC reserves the right to make modifications, improvements, or changes to any of the information contained on Sites without notice to you. Linkage of the Sites to another requires prior written approval from Company Sprout. The Sites may contain links to other Internet sites, resources, affiliates, partners, resellers, licensors, or sponsors of the Site. Company Sprout does not verify, warrant, endorse, or take responsibility for completeness, accuracy, or access to the information contained in these sites. You acknowledge that information, documents, and images may contain inaccuracies or other errors. Any suggested corrections may be submitted to support@companysprout.com.

Company Sprout Product License Agreement

The following are the terms and conditions of authorized Use of the Product. By clicking the ‘I accept’ button during the registration process, by logging in to your account, or by accessing the web site, Products or Services via any application program interface (API), you or the individual who electronically execute this agreement on your behalf accept and agree to the following terms and conditions, excluding any additional services, software and products provided under separate agreement. If you are using the Products in your capacity as an employee, you must have the ability to bind your employer by your use of the Product. Where additional services, software and products require additional terms and conditions, those will be made available to you within that offering and those terms shall apply in case of conflict with this Agreement.

Company Sprout grants to you a personal, non-exclusive, non-transferable, non-assignable, royalty-free, revocable license to the Product. The Product is provided “As Is” without warranty of any kind whether expressly or implied.

You shall not attempt to replicate, copy, decompile, decode, disassemble, transmit, or otherwise reverse engineer Product in whole or in any part. You shall not alter, modify, or make derivative works of Product. You shall not attempt to create any plug-ins or integrations with Products without expressed written consent. You shall not download any source code, reports or content from the Product to retain in hardcopy or on any server, hard drive or via any other means or use information provided by the Product other than for personal use.

Company Sprout owns all applicable rights to Products including but not limited to patents, copyrights, trademarks, trade secrets and intellectual proprietary of Company Sprout; and You shall safeguard Product and Company Sprout web site accordingly with any and all internal personnel including contractors and temporary labor as well with end-user clients.

  1. Product Description – Company Sprout Product, provided as Service, licensed hereunder is defined as the Product and is inclusive of the Product, services, training information, updates and corrections, and associated documentation, source code, programming, databases and user interfaces (“UI”) provided by Company Sprout to You for the duration of commercial use per the Terms contained herein. All information contained and presented within the Product or web site including but not limited to email campaign, keyword and website reports are the sole intellectual property of Company Sprout.
  2. Installation/Delivery – Access to Product is provided through the creation of an account requiring the registration of name, company, contact and other profile information. You shall be provided username and password and respective Internet URL to access Product by way of email. Product URL is subject to change, whereby any updates will be provided in a timely manner. The Product, in whole or in-part, shall not be moved from Company without written authorization from Company Sprout.
  3. Acknowledgements/Restrictions of Use – In using the Product or services, you may not: (i) engage in, facilitate, or further enable unlawful conduct; (ii) use the software or service in a way that harms Company Sprout or our affiliates, resellers, distributors, and/or vendors or any customer of a Company Sprout party; and (iii) use any unauthorized means to modify or reroute, or attempt to modify or reroute, the Product. Further, you acknowledge and agree to the following:

General:

  1. Access to the Product is subject to monthly subscription fees. Advanced access to the Product or other services not included in Product may also be subject to additional monthly subscription fees.
  2. In order to access Company Sprout Product, you may be required to provide information about yourself as part of the registration process or for the addition of additional Product features or services. Any registration information you provide to Company Sprout, to be maintained within your user profile, will always be accurate, correct and up to date.
  3. You shall comply with the restrictions on content of email messages, web pages, search advertising and associated activities using the Products as set forth in this Agreement.
  4. You shall accurately and in a non-deceptive manner identify your organization, your product or your service and not provide any deceptive or misleading content regarding the overall subject matter, in use of the Product.
  5. Formatting requirements and policies are subject to change at any time.
  6. Any Content, defined herein as any information including but not limited to text, images, videos, and music, loaded into Company Sprout Product is free of any copyright, patent, or trademark restricted information and does not violate any license restrictions with that Content, or that you have legal permission to use licensed Content, or that the Content provided is under copyrights, trademarks or patents by you.
  7. By submitting, posting or displaying Content, you give Company Sprout a perpetual, irrevocable, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Company Sprout Product and website.
  8. Company Sprout acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) for any Content that you submit, post, or display within the Product, including but not limited to any copyrighted materials or intellectual property rights unless agreed to otherwise in writing with Company Sprout. You agree that you are solely responsible for protecting and enforcing those rights and that Company Sprout has no obligation to do so on your behalf.
  9. Company Sprout may provide Templates, defined as any content including but not limited to website designs, email designs, images, and text, for your use during the Term of this Agreement and under the conditions of this agreement. You agree that any Templates used are non-transferrable and Company Sprout grants no license for the continued use of these Templates after the termination of this agreement, unless agreed to otherwise in writing with Company Sprout.
  10. Company Sprout may append coding, images or other information to email, web pages, and search advertisements in order to support improvements to the Product including but not limited to tracking, reporting, analytics and diagnostics.
  11. Company Sprout may not provide, nor is responsible to create, functionality to aid in the export, download or portability of any Content loaded into the Product. You agree that you are solely responsible for maintaining Content in your own systems under your own expense, and that Company Sprout has no obligation to do so on your behalf.

Website, Email and Advertising Content:

  1. You agree that any actions taken in association with spam or morally objectionable activities, as designated by Company Sprout in its sole discretion, constitute grounds for immediate termination of access to Company Sprout Products and services.
  2. Morally objectionable activities will include, but not be limited to: activities designed to defame, embarrass, harm, abuse, threaten, slander or harass third parties; activities prohibited by the laws of the United States and/or foreign territories in which You conduct business; activities designed to encourage unlawful behavior by others, such as hate crimes, terrorism and child pornography; activities that are tortuous, vulgar, obscene, invasive of the privacy of a third party, racially, ethnically, or otherwise objectionable; activities designed to impersonate the identity of a third party; illegal access to other computers or networks (i.e., hacking); distribution of Internet viruses or similar destructive activities; and activities designed to harm or use unethically minors in any way.

Email and Anti-Spam Policy:

  1. The Product may not be used for the sending of unsolicited email (sometimes called “spam”). Company Sprout’s Anti-Spam Policy, is incorporated into this License Agreement by reference.
  2. You agree to use only lists for which all listed parties have consented to receive correspondence from you (“Permission Based Lists”) in connection with your use of the Products. You also agree that you shall not use any other lists in connection with your use of the Products.
  3. You acknowledge and agree that not all email messages sent through use of the Products will be received by their intended recipients.
  4. Every email message sent by you in connection with the Products must contain the Company Sprout “unsubscribe” link that allows the recipient to remove themselves from your mailing list.
  5. You agree that you are the sole or designated “sender” (as such term is defined in the CAN-SPAM Act of 2003 and any rules adopted under such act) of any email message sent by you using the Products.

Search Advertising:

  1. You agree that any search advertising created within Product meet the requirements of Editorial Policies of the search advertising network providers including but not limited to Google, Yahoo and MSN. You also acknowledge and agree to fundamental search advertising principles of (i) clearly and accurately representing your company, message and site and (ii) not engaging in deceptive marketing practices.
  2. You acknowledge and agree that Company Sprout reserves the right to disapprove and deny any advertisement at any time, without prior notice.

4. Payment

You are responsible for all charges incurred with its account, including all applicable sales tax, use tax, delivery charges, internet access and associated hardware to access Product. All charges are non-refundable and must be paid in advance. You are solely responsible for providing accurate payment information (i.e. credit card number, expiration date and ACC) and keeping billing account current. You must be authorized to use provide payment method. Except to the extent prohibited by law, Company Sprout may assess a late charge if payment information becomes invalid up to maximum rate that is permitted by law and may use third party collection agent to collect past due amounts. You are responsible for paying late charges, all reasonable costs incurred to collect any past due amounts including reasonable attorneys’ fees before access is reinstated. Company Sprout may suspend or cancel your service for failure to pay in full on-time.

You authorize Company Sprout to charge for the service as a month-to-month subscription, automatically renewing, until valid termination of the account and agreement, with charges applying on the first day of each month, while the agreement is in force. Charges apply to any access to Product, including any additional paid feature you choose to include during the term of this agreement. During first month of activation, you charge may be pro-rated to reflect the appropriate days of access for that first month.

5. Support Services/Training

Company Sprout makes no commitment to provide corrections, updates, maintenance, enhancements or other improvements to Product or web site. You acknowledge that any training, assistance, support materials, services and associated documentation provided shall be at the sole discretion of Company Sprout.

Limitation of Liability

To the maximum extent permissible under the law, neither Company Sprout or its affiliates, resellers, distributors, licensors and vendors shall be liable to You in contract, tort or otherwise or for any damages, including without limitation, direct, indirect, special, lost profit, punitive, incidental or consequential damages, arising out of or in connection with this Site or the use of a Company Sprout Product, even if advised of the possibility of such damages. You assume the sole responsibility for use of the Products.

Disclaimers of Warranties

Company Sprout Products and the Company Sprout web site are provided “AS IS” and “AS AVAILABLE” and use of and access to Company Sprout Products and the Site is at Company’s sole risk. Company Sprout DISCLAIMS, NEGATES AND NULLIFIES ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND INFRINGEMENT. Company Sprout does not guarantee that access to Company Sprout Products or website will meet your requirements or access will be uninterrupted, available, accessible or error free or that the Company Sprout Products or web site will be free of infection by “viruses”, “worms”, “Trojan horses” or other contaminating or destructive properties.

Indemnification

You agree to indemnify and hold Company Sprout, its affiliates, resellers, distributors, licensors and vendors and its contractors, agents, employees, officers, directors, and investors, harmless from and against any loss, liability, claims, damages and expenses, including legal and professional fees, related to use of the Company Sprout Product or web site, even if access to the Company Sprout Product or web site was shared with another other person for their use or breach of the terms of this license agreement.

Governing Law

This agreement shall be deemed entered into the State of Colorado. The laws of the State of Colorado (for users located in the United States), or the laws of the Province of Alberta (for users located in Canada) or the laws of England and Wales (for users located outside the United States and Canada) shall govern the interpretation, adjudication and disputes arising from or related to this Agreement.

Independent Contractor Relationship

You agree that relationship with Company Sprout is one of an independent contractor and neither entity is an employee, servant, agent or joint venturer of the other.

Term and Termination

Access to Product is granted under agreement with License Agreement and valid payment as scheduled on a month-to-month, recurring subscription basis.

You may terminate this agreement at any time by contacting Company Sprout Support by email or phone. You shall provided 60 days advanced notice of Termination and billing related to Product or services to be cancelled. There are no refunds for any fees paid including but not limited to subscription fees and search advertising budgets. Upon termination, You must remove and destroy Your access to the Product in its entirety. YOU ARE RESPONSIBLE FOR TERMINATING YOUR ACCOUNT AND THIS AGREEMENT; Company Sprout IS NOT RESPONSIBLE FOR ANY FAILURE BY YOU TO DO SO; ANY CHARGES RESULTING FROM FAILURE TO PROPERLY TERMINATE THIS AGREEMENT ARE NOT REFUNDABLE.

Company Sprout reserves the right to cancel access to the service at any time, without notice, for any reason. Company Sprout has no obligation to monitor use of Products or web site, but reserves the right to review Your use of the Product and web site and to cancel access in its sole discretion if you are using the Product or web site, as determined by Company Sprout in its sole discretion, in association with spam or morally objectionable activities. Any breach of this agreement constitutes grounds for immediate Termination of the Agreement and access to the Product.

Notices

You agree that all notices (except for notices concerning breach of this Agreement) from Company Sprout may be posted within the Company Sprout Product or on Company Sprout’s web site. Notices concerning breach may be sent to the email or postal address provided in Product registration. Any notices from You to Company Sprout shall be made by email or sent to the address provided on the Company Sprout web site.

Non-Assignment and Transfer

Nothing in this Agreement, express or implied, is intended to confer upon any third party any rights, remedies, obligations, or liabilities under or by reason of this Agreement, except as expressly provided in this Agreement. You may not grant affiliates, subsidiaries, customers or successors-in-interest any right to use Company Sprout Products or web site hereunder without Company Sprout’s express prior written consent, which may be withheld in Company Sprout’s sole discretion, and result in an increase in charges. Any such attempted assignment, delegation or other transfer will be null and void.

Entire Agreement

Company agrees that this Agreement including the policies and agreements it refers to (i.e. Privacy Policy) constitute the complete and only Agreement, and supersedes any prior agreements, promises, representations, and negotiations between the parties, including terms or conditions on any other purchase arrangement between Company and Company Sprout regarding Company Sprout Products and website.

Term and Termination

Access to Product is granted under agreement with License Agreement and valid payment as scheduled on a month-to-month, recurring subscription basis. During the Beta Evaluation Period, Company shall provide 7 days notice in advance of conclusion of Beta Evaluation Period to cancel service and avoid billing to start on commercial release date.

Company may terminate this agreement at any time by contacting Company Sprout Support by email or phone. Company shall provided 60 days advanced notice of Termination and billing to be cancelled. There are no refunds for any fees paid including but not limited to subscription fees and search advertising budgets. Upon termination, Company must remove and destroy Company access to the Product in its entirety. COMPANY IS RESPONSIBLE FOR TERMINATING YOUR ACCOUNT AND THIS AGREEMENT; Company Sprout IS NOT RESPONSIBLE FOR ANY FAILURE BY COMPANY TO DO SO; ANY CHARGES RESULTING FROM FAILURE TO PROPERLY TERMINATE THIS AGREEMENT ARE NOT REFUNDABLE.

Company Sprout reserves the right to cancel access to the service at any time, without notice, for any reason. Company Sprout has no obligation to monitor use of Products, but reserves the right to review Your use of the Services and to cancel the Services in its sole discretion if you are using the Product, as determined by Company Sprout in its sole discretion, in association with spam or morally objectionable activities. Any breach of this agreement constitutes grounds for immediate Termination of the Agreement and access to the Product.

Notices

Company agrees that all notices (except for notices concerning breach of this Agreement) from Company Sprout may be posted within the Company Sprout Product or on our Web site. Notices concerning breach may be sent to the email or postal address provided in Product registration. Any notices from Company to Company Sprout shall be made by email or sent to the address provided on the Company Sprout website.

Non-Assignment and Transfer

Nothing in this Agreement, express or implied, is intended to confer upon any third party any rights, remedies, obligations, or liabilities under or by reason of this Agreement, except as expressly provided in this Agreement. Company may not grant affiliates, subsidiaries, customers or successors-in-interest any right to use Company Sprout Products or website hereunder without Company Sprout’s express prior written consent, which may be withheld in Company Sprout’s sole discretion, and result in an increase in charges. Any such attempted assignment, delegation or other transfer will be null and void.

Entire Agreement

Company agrees that this Agreement including the policies and agreements it refers to (i.e. Privacy Policy) constitute the complete and only Agreement, and supersedes any prior agreements, promises, representations, and negotiations between the parties, including terms or conditions on any other purchase arrangement between Company and Company Sprout regarding Company Sprout Products and website.

Privacy Policy

This Privacy Policy purpose is to inform you of Company Sprout’s policies and procedures for the collection and use of personal information provided by You.

Company Sprout, LLC (“We”, “Us”, “Our”), its affiliates, partners, resellers, and licensors, respect and protect the privacy of our customers, users and visitors to our Sites. The following discloses information about Company Sprout’s collection and usage practices for Company Sprout’s website www.CompanySprout.com and related Company Sprout Products and Services Sites within the Company Sprout.com domain. Company Sprout’s Sites may contain links to other Web sites, but Company Sprout is not responsible for the privacy practices of other Web sites or companies. Information collected on Our Sites is the sole property of Company Sprout. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Data Collection and Use

Company Sprout operates globally with its primary data center located in Fremont, California, U.S.A. We will transfer certain information provided by affiliates, partners, resellers, licensors, registrants, and customers to the appropriate office, agent or consultant in order to deliver products and services requested by our clients. Company Sprout may collect, process, use and transfer personally identifiable information directly from its users when the user voluntarily enters information which may include your e-mail address, internet domain, IP address, full name, title, company affiliation, and other contact information during the registration process. Additionally, use of Company Sprout websites may also result in data being collected, processed and transferred as part of the standard electronic greeting between your computer, the network, and our servers and typically consists of network routing information, equipment (browser) information, web or application logs, and query for “cookies” previously set by Company Sprout to facilitate log-in or improvements to the usability of the Product. Cookies collected may include the following information: a unique identifier, user preferences, website activity and profile information and cannot be used to run programs or intentionally deliver viruses to your computer. Your web browser may be set to alert you when a cookie is being used, to accept or reject the cookie, or to disable the cookie feature entirely. You acknowledge that taking any of these steps to modify the use of placement and query for cookies may limit functionality of the Product.

Company Sprout currently uses the information collected for the purposes of providing you with information or access to Products requested, providing a personalized Product or service experience, and to allow you to voluntarily participate in future communications from Company Sprout including but not limited to Product of service updates, information and alerts, company information, or event notifications. Company Sprout may also disclose personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to comply with legal process served on Company Sprout or protect and defend Company Sprout’s property rights in and to its products, or the security or safety of its users and website.

Security

Company Sprout, including its employees, takes security measures to protect the confidentiality and security of your personal information by deploying best practices in security safeguards including but not limited to firewalls, data encryption, and backup and recovery, to protect your information from unlawful processing, accidental loss, destruction or unauthorized alteration. Any sensitive account information such as credit card numbers is protected in its transmission through the standard use of the Secure Socket Layer (SSL) protocol to a third-party merchant services entity; credit card information is not stored in our servers. Your personally identifiable information may be stored in our application or web servers and in our customer management system and retained for a reasonable period of time or as long as the law requires.

Choice / Preference / Opt-Out

This registration additionally allows visitors, users, customers of Sites to opt-in to Company Sprout’s mailing list. Registered users may opt-out of receiving future mailings at any time by altering or updating their profile (accessible within the Company Sprout Product(s)). Exceptions to this opt-out ability may include updates, patches, enhancements, downloads, contract or license agreement information, and customer service information related to currently licensed products, security related information, training event notifications, and transactional information, but notice will always be provided in such communications. You may email us directly at support@companysprout.com. If you believe that you have received an unsolicited commercial email from Company Sprout on behalf of any of our affiliates, partners, resellers, licensors, registrants, or customers, you may report it to us at support@companysprout.com.

Anti-Spam Policy

This Anti-Spam Policy purpose is to inform you of Company Sprout’s NO TOLERANCE spam policy. Company Sprout may actively monitor import lists and emails generated for a large number of contacts. Any use of the Company Sprout tools to create “Spam”, as so determined at the sole discretion of Company Sprout, may constitute a violation of this policy and cause immediate termination of the agreement.

1. Definition

Spam is defined as any unsolicited or undesired bulk email messages. Emails sent in compliance with standard permission-based email guidelines including opt-out guidelines are not considered Spam.

The federal anti-spam law went into effect on January 1st, 2004 and preempts all state laws. While this new law will not stop spam, it does make most spam illegal and ultimately less attractive to spammers. The law is specific about requirements to send commercial email and empowers the federal government to enforce the law. The penalties can include a fine and/or imprisonment for up to 5 years.

2. Use of Company Sprout Email Capabilities within Product

Certain features of the Company Sprout tool are designed to restrict and protect from sending Spam and may not protect against all methods by which Spam is created. By acceptance of the Company Sprout License Agreement inclusive of this Anti-Spam Policy and Privacy Policy, you agree that you will only use permission-based email lists, never sell or rent your lists to anyone else without explicit permission, and include standard opt-out or “unsubscribe” actions, including but not limited to removal from your contact lists, as part of any email sent within the Company Sprout Product. You shall accurately and in a non-deceptive manner identify your organization, your product or your service and not provide any deceptive or misleading content regarding the overall subject matter, in use of the Product. You acknowledge and agree that not all email messages sent through use of the Products will be received by their intended recipients. You agree that you are the sole or designated “sender” (as such term is defined in the CAN-SPAM Act of 2003 and any rules adopted under such act) of any email message sent by you using the Products.

You may email us directly at support@companysprout.com if you become aware of any unsolicited commercial email (“Spam”) being sent by you, your Company, or any other entity.

Copyright / Trademark

Copyright (c) 2013 Company Sprout, LLC. All Rights Reserved.

The Company Sprout Sites and all information contained therein is the sole property of Company Sprout. Company Sprout, its affiliates, partners, resellers, and licensors are protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions and other intellectual property laws. The Company Sprout logo, Product names, Service Names and other information contained within Sites are registered trademarks of Company Sprout, LLC, or its affiliates, partners, resellers, and licensors. The absence of a Product name, logo or information from these Sites does not constitute a waiver of Company Sprout’s copyright, trademark or other intellectual property rights concerning that name, logo or information. Except as permitted under a separate written agreement with Company Sprout, LLC., Sites, including but not limited to, websites, password protected products, newsletters, marketing materials or content may not be reproduced, republished, repurposed, or distributed without the prior written permission of Company Sprout, LLC.